Technology Support

Technology issues happen and our supportive staff is here to support you through any challenges.
Best-In-Class Technology

Technology Support Services

Connections Academy’s® technology support staff members have an expansive knowledge of computer technology and Pearson Online Classroom (formerly known as Connexus®). They will help you to troubleshoot any problems you are having with Pearson Online Classroom, using remote diagnostic tools that allow them to “see” a student's computer and correct problems from afar.

Connections Academy provides extensive technical support for students and parents via toll-free phone (1-800-382-6010) and email (

Family Tech Support Hours: Monday - Friday 9:00 a.m. - 9:00 p.m. ET

Connections Academy provides numerous online resources for parents, students, and staff. The extensive Online Help system is searchable and easy to use. It contains a wide array of how-to topics about:

  • Using features of Pearson Online Classroom
  • Troubleshooting problems with your computer
  • Using the software on your computer
  • And much, much more!

Connections Academy also provides detailed training online that is interactive and engaging. It covers topics such as:

  • Helping your child be successful in a virtual school
  • Staying organized
  • Curriculum differences across grade levels
  • Using Pearson Online Classroom

If you can’t remember your password or would like to change it, you may conveniently reset your password below.

How to Reset Your Password

The instructions listed below describe how to reset your Pearson Online Classroom password if you have forgotten your password or wish to change it.

Step 1: Verify the user account.

You will need to have your username and the email address that is associated with your account. If you have forgotten your username or email, please call the support representative for assistance at 1-800-382-6010 or email us at

Step 2: An email will be sent.

Once you have submitted your user verification, further instructions will be sent to the email address that is associated with your account. If you are unable to find this email in your inbox or junk mail folder, please contact the support representative for assistance.

Step 3: Create a new password.

To confirm your request for a new password, you must click on the link that is provided in the email. You will be asked to create a new password, which must meet the following criteria:

  • be at least 8 characters in length;
  • contain at least 1 lowercase and 1 uppercase letter;
  • contain at least 1 number (0–9); and
  • contain at least 1 special character (!, @, #, $, %, ^, &, *)
Submit the new password to complete the request! You will be redirected to the Pearson Online Classroom login page, where you can now log in and access your user account.


Connectivity Requirements

Students/Learning Coaches can log into Pearson Online Classroom from various devices, such as a mobile phone, tablet, or desktop computer. We regularly test a wide range of devices to ensure the accessibility and functionality of the education management system.

Hardware and Software

We recommend that students/Learning Coaches update software and Internet browsers regularly on each device.

  • Desktop and Laptop Computers—for the most user-friendly experience
  • Operating System
    • Windows 8.1 or later
    • macOS 10.13 or later
  • Browsers—the latest versions of the following:
    • Google Chrome
    • Mozilla Firefox
    • Microsoft Edge (Windows 10 only)
    • Safari (Mac only)
  • Plugins—the latest versions of the following:
  • Software
    • Microsoft Office 2007 or newer
    • Alternative: LibreOffice—a free productivity suite compatible with Microsoft Office file formats

Mobile Devices and Third-Party Curriculum

Although we regularly test our education management system, many mobile devices may not be fully compatible with third-party curriculum platforms that are accessed through Pearson Online Classroom. These include: Chromebook, iPad, iPhone, iPod, Kindle, and Android phones & tablets.


  • Broadband connection is required.
  • Use the chart on the FCC Household Broadband Guide to assist in selecting the appropriate speed
    • For one student, a minimum download speed of 8Mbps should be requested from your ISP.
    • For two or more students, a minimum download speed of 25Mbps should be requested from your ISP.
  • NOTE: As you add more users/devices (e.g., computers, gaming consoles, streaming devices, etc.) the need for bandwidth increases. Therefore, if you use multiple devices, you should request a minimum download speed of 25Mbps.
  • NOTE: If you have a satellite connection, you may experience performance issues depending on outside weather conditions and latency.
  • You can test your current Internet speeds at
  • Speeds less than those noted above may result in a less than optimum user experience
  • For LiveLesson sessions and other Pearson Online Classroom content, the following ports need to be open:
  • Data usage
    • The amount of data transferred over your Internet connection each month depends on what your student’s courses and online activities are each day. We are not able to provide this information because each session in Pearson Online Classroom is unique and varied. Please contact your Internet Service Provider (ISP) to discuss the best option for your needs.
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