Returning Materials

 
 
prepaid label
 

Requesting prepaid UPS label(s) or scheduling a free next business day UPS pickup

By clicking on the UPS Pearson Returns Site button below, you can select from one of the following Label Delivery Methods to initiate your return:

  1. 3 UPS On-Call Pickup Atpt: Next business day UPS Pickup. UPS will bring labels; please do not request Email or View and Print labels.
    • A specific pickup time cannot be scheduled, and UPS asks that someone be available to hand off the box(es) to the UPS driver. If the scheduled pickup is missed, UPS will attempt two additional pickups over the next two business days. If you require a future dated pickup, you may utilize the UPS Pearson Returns Site the day prior to your preferred pickup date.
  2. E-Mail Label: An email containing a link to retrieve and print the label(s) will be emailed to you.
  3. UPS Direct to Mobile Email: An email containing a QR code will be emailed to you. The UPS Store® rep will scan the QR code and print the label(s) in-store.
  4. View and Print: On-screen printable label. You must be using a print-enabled device.

Once you’ve landed on the Guest Log In page, click the “I’m not a robot” check box, then follow the instructions to the left of the Shipping Information form.

Pearson Returns Site
Returns
 

What to Return

Non-consumable learning materials and computer equipment may be supplied by your school and is on loan during enrollment. Materials listed below must be returned upon withdrawal, graduation, or at the request of the school:

Books:

  • Textbooks
  • Novels, storybooks, and picture books
  • CDs and DVDs (please include cases)
  • Unused workbooks
  • Unopened kits

Computers:

  • Laptop and power adapter
  • Desktop tower, power cord, keyboard, and mouse
  • Monitor, power cord, and VGA monitor cable

We do not ask for the return of these consumable items: printers, used workbooks, opened kits, headsets, webcams, and Wi-Fi adapters.

Returns
 

How To Return

Returning school-provided materials is easier than ever! Refer to our helpful return tips and Computer Packing Procedures below for guidance on initiating your return.

After packaging school-provided materials, locate the authorized UPS Drop-Off point nearest you and drop off your package(s).

Helpful Return Tips

  • DO use the original box, or any sturdy box, and packing materials to prevent damage.
  • DO package books separately from computer equipment.
  • DO package each unit of computer equipment (i.e., laptops, desktops, and monitors) in separate boxes.
  • DO affix the appropriate prepaid UPS label issued (e.g., “BOOKS” or “COMPUTER” as it reads at the bottom of the UPS label) according to each box’s contents with packing tape.
  • DO tightly tape each box shut, cover any holes or gaps with packing tape, and cross out or cover up old labels and any visible barcodes.
  • DO NOT use an unsecured UPS Drop Box.
  • DO NOT drop off packages at USPS or FedEx; packages must be returned via UPS.
  • DO NOT pay for your own label or a UPS Pickup.

Prepaid UPS return label weights are standardized at 9 lbs; you will not incur a charge from UPS for packages weighing more than 9 lbs. Additionally, Connections Academy does not provide packaging materials or reimburse for packaging costs.

Packing
 

Computer Packing Procedures

Non-consumable learning materials and computer equipment may be supplied by your school and is on loan during enrollment. Materials listed below must be returned upon withdrawal, graduation, or at the request of the school:

  1. Figure 1.1 shows the materials needed to pack the laptop: shipping carton, cardboard insert for the power adapter, and foam.
  2. Insert the laptop into the foam slots and slide it into the carton. Next, slide the cardboard insert in the space next to the laptop and place the power adapter inside of the cardboard insert as shown in Figure 1.2.
  3. Close the lid on the carton and apply a minimum of two (2) strips of packing tape to any open seams. Attach the prepaid UPS label that reads “COMPUTER” to the carton as shown in Figure 1.3.

  1. Position the two (2) desktop foam pieces as shown in Figure 2.1. Please note that the foam pieces are not identical.
  2. Place the desktop so that its front side is positioned in the foam piece as shown in Figure 2.2.
  3. Place the second piece of foam on top of the desktop as shown in Figure 2.3.

  1. Place the desktop and foam into the carton with the cut-out foam sections facing up as shown in Figure 2.4.
  2. Place the keyboard in the large accessory box as shown in Figure 2.5. Place the mouse and power cord in the smaller accessory box as shown in Figure 2.6.

  1. Place the accessory boxes in the corresponding foam slots as shown in Figure 2.7.
  2. Close the lid on the carton and apply a minimum of two (2) strips of packing tape to any open seams. Attach the prepaid UPS label that reads “COMPUTER” to the carton as shown in Figure 2.8.

  1. Figure 3.1 shows the materials needed to pack the monitor: shipping carton, power cord, video cable, and foam.
  2. Press the button on the back of the monitor near its base to remove the monitor stand as shown in Figures 3.2 and 3.3.

  1. Place the monitor stand in the foam as shown in Figure 3.4.
  2. Place the monitor in the foam slot above the stand as shown in Figure 3.5.
  3. Place the second piece of foam on top as shown in Figure 3.6.

  1. Put all assembled pieces in the carton and place the power cord and video cable in the foam slots as shown in Figure 3.7.
  2. Close the lid on the carton and apply a minimum of two (2) strips of packing tape to any open seams. Attach the prepaid UPS label that reads “COMPUTER” to the carton as shown in Figure 3.8.

FAQs
 

Common Questions

Prepaid UPS return label weights are standardized at 9 lbs.. You will not incur a charge from UPS for packages weighing more than 9 lbs.

Yes, you may combine books from more than one student in one box. However, please do not combine computer equipment and books in the same box.

Consumable materials are materials that can not be reused and we do not request back: printers, used workbooks, opened kits, headsets, webcams, and Wi-Fi adapters.

Yes, please return all textbooks, novels, storybooks, and picture books sent to your student, even if they have written on them.

It does take time for UPS to provide us with updated shipping records. Our communications will stop once we receive that confirmation from UPS. We appreciate your patience with this process.

Scroll to the Requesting Labels section at the top of this page. Click on the blue “Pearson Returns Site” button. That will take you to the Guest Log In page. Click the “I’m not a robot” check box, then follow the instructions to the left of the Shipping Information form.

To access a full list of materials that need to be returned, please read our "How Do I Locate My Student’s Materials List?" article.

Unfortunately, no. Connections Academy does not reimburse out of pocket expenses for packaging and/or shipping costs.

Caretakers are responsible for keeping all packaging materials provided by Connections Academy and returning all materials in its original packaging. If the original packaging is not available, Caretakers must purchase replacement packaging.

You can request return labels in a different format. Scroll to the Requesting Labels section at the top of this page to review our different label delivery options and choose the one that would work best for your return.

Labels are linked to the household. We send the appropriate number of return labels for materials that need to be returned based on the number of students in your household. Each label has an item type at the bottom (i.e., “BOOKS” or “COMPUTER”). Please find that item type and affix the appropriate label to each box according to its contents. Please do not package books and computer equipment together.

Unfortunately, no. The local office does not distribute materials, and therefore can not accept returns. Materials need to be shipped back to the warehouse where they can be re-allocated to another student.

Yes. Even if a student is repeating a grade next year, non-consumable learning materials received this past school year must be returned. Students will receive new course materials before the start of the upcoming school year.

Students attending Connections Academy summer school courses may retain school-loaned books and computer equipment until the last day of summer school. Once summer school ends, families are expected to return Connections Academy materials.

No. Students returning to Connections Academy for the next school year should not return school-loaned computer equipment. All non-returning students must return school-loaned computer equipment and materials.

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