Technology Support Services
Reach Cyber Charter School’s (Reach Cyber) technology support staff members have an expansive knowledge of computer technology and Connexus®, the education management system. They will help you to troubleshoot any problems you are having with Connexus. The support team members also have remote diagnostic tools that allow them to “see” a student's computer and correct problems from afar.
Reach Cyber provides extensive technical support for students and parents via toll-free phone service and email. During regular business hours (8 a.m. to 6 p.m. Eastern time, Monday-Friday), calls and emails are routed directly to the technical support staff on duty. After hours and on weekends, requests for help are recorded and responded to the next business day.
Reach Cyber provides numerous online resources for parents, students, and staff. The extensive Online Help system is searchable and easy to use. It contains a wide array of how-to topics about:
- Using features of Connexus
- Troubleshooting problems with your computer
- Using the software on your computer
- And much, much more!
Reach Cyber also provides detailed training online that is interactive and engaging. It covers topics such as:
- Helping your child be successful in a cyber school
- Staying organized
- Curriculum differences across grade levels
- Using Connexus