Technology Support Services
Connections Academy’s technology support staff members have an expansive knowledge of computer technology and Connexus®, the education management system. They will help you to troubleshoot any problems you are having with Connexus. The support team members also have remote diagnostic tools that allow them to “see” a student's computer and correct problems from afar.
Connections Academy provides extensive technical support for students and parents via toll-free phone service and email. During regular business hours (8 a.m. to 11 p.m. EST, Monday-Friday and 10 a.m. to 7 p.m. EST, Saturday-Sunday), calls and emails are routed directly to the technical support staff on duty. Requests for help received after hours are recorded and responded to the next business day.