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Support Services

Technology Support Services

Connections Academy’s technology support staff members have an expansive knowledge of computer technology and Connexus®, the education management system. They will help you to troubleshoot any problems you are having with Connexus. The support team members also have remote diagnostic tools that allow them to “see” a student's computer and correct problems from afar.

Connections Academy provides extensive technical support for students and parents via toll-free phone service and email. During regular business hours (8 a.m. to 11 p.m. EST, Monday-Friday and 10 a.m. to 7 p.m. EST, Saturday-Sunday), calls and emails are routed directly to the technical support staff on duty. Requests for help received after hours are recorded and responded to the next business day.

Online Resources

Connections Academy provides numerous online resources for parents, students, and staff. The extensive Online Help system is searchable and easy to use. It contains a wide array of how-to topics about:

  • Using features of Connexus
  • Troubleshooting problems with your computer
  • Using the software on your computer
  • And much, much more!

Connections Academy also provides detailed training online that is interactive and engaging. It covers topics such as:

  • Helping your child be successful in a virtual school
  • Staying organized
  • Curriculum differences across grade levels
  • Using Connexus


Resetting Your Connexus® Password

Connections Academy uses Connexus for our education management system. If you can’t remember your password or would like to change it, you may conveniently reset your password below.

Reset Your Password