Technology Support Services
Connections Academy technology support staff members have an expansive knowledge of computer technology and Connexus®, our education management system. They will help you to troubleshoot any problems you are having with Connexus. The support team members also have remote diagnostic tools that allow them to "see" a student's computer and correct problems from afar.
Connections Academy provides extensive technical support for students and parents via toll-free phone service and email. During regular business hours (9 a.m. to 9 p.m. Eastern Time, Monday-Friday), calls and emails are routed directly to the Technical Support staff on duty. After hours and on weekends, requests for help are recorded and responded to the next business day.
We provide numerous online resources for parents, students, and staff. Our extensive Online Help system is searchable and easy to use. It contains a wide array of how-to topics about:
- Using features of Connexus,
- Troubleshooting problems with your computer,
- Using the software on your computer,
- And much, much more!
We also provide detailed training online that is interactive and engaging. It covers topics such as:
- Helping your child be successful in a virtual school,
- Staying organized,
- Curriculum differences across grade levels, and
- Using Connexus.
We have taken experience and tips from our families and combined them with the expertise of our staff to create useful examples and scenarios that will help families to be successful.